Privacy Policy

Effective Date: 10/04/2025

At TAWRK ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website portal and mobile application ("Platform"). By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and usage data:

Personal Information: Name, email address, phone number, username, password, billing information, and other data you provide during registration or while using the Platform.

Usage Information: Device information, IP address, browser type, pages visited, time spent, interactions, and other analytical data.

Cookies and Tracking Technologies: See Section 4 for more details.

2. How We Use Your Information

We use your personal data to:

Provide and maintain our services

Manage your account and membership

Process payments and send billing notifications

Improve user experience and platform performance

Communicate with you about updates, changes, and promotions

Ensure compliance with our Terms and applicable laws

Protect the security and integrity of the Platform

3. Sharing Your Information

We do not sell your personal data. We may share your information in the following cases:

With Service Providers: For payment processing, analytics, and customer support.

As Required by Law: In response to legal requests or to protect our legal rights.

In Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences

Track website and app usage

Enable functionality such as login sessions

Analyze traffic and user behavior

Personalize content and ads

You may disable cookies in your browser settings. However, doing so may affect the functionality of the Platform.

5. Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

You have the right to request deletion of your personal information at any time.

To request deletion, please contact us at [Insert Email Address], and we will remove your account and associated data from our systems, subject to applicable legal or operational requirements.

6. Your Rights

Depending on your location, you may have the following rights:

Access to your personal information

Correction of inaccurate data

Deletion of your data ("right to be forgotten")

Objection to or restriction of certain data processing

Withdrawal of consent at any time (where applicable)

Portability of your data

To exercise any of these rights, please email us at [email protected].

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

9. Third-Party Links

Our Platform may include links to external websites or services. We are not responsible for their privacy practices. Please review their policies before sharing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Platform after changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights or delete your data, please contact us.